X999 Privacy Policy – Our Firm Commitment to Protecting Your Personal Information

From the moment you create an account on x999, data is generated with every session. Some of it you provide directly; some is collected automatically. It's our responsibility to be clear about what we collect and why.

• Mobile number (for registration and communication)
• Full name and date of birth (for KYC verification)
• Email address (optional — used for account recovery)
• National ID number (collected during KYC verification)
• Mobile banking number (bKash/Nagad — for payments)

• Login time, date, and device information
• IP address (used for fraud prevention)
• Browser type and operating system
• Time spent on the platform and list of pages visited
• Betting history and transaction records

X999 never collects your contacts, camera, microphone, or location without permission. If the mobile app requests any of these permissions, the reason for each is clearly explained.

X999 uses your information solely to provide services, ensure security, and improve your experience. Every use has a specific, defined purpose.

X999 analyses your betting habits solely to provide you with a better experience — such as notifications for your favourite sports tournaments. This analysis is never shared with any third party.

This is where x999 takes its firmest stance — we never sell your data. That said, there are a limited number of situations where information may be shared, and it's our responsibility to be fully transparent about them.

• Payment Processing: When you pay via bKash or Nagad, the information required to verify the transaction is shared with that payment gateway. This is a technical necessity.
• Legal Obligation: In the case of a court order or government investigation, x999 is legally required to provide information. This is outside of x999's control.
• Fraud Prevention: In cases of serious fraud, limited data may be shared with other licensed platforms — strictly for industry protection purposes.

• Selling data to advertisers or marketing companies
• Disclosing your betting history to family or employers
• Sharing information on social media without your consent
• Sharing Data with Data Brokers

X999's technology infrastructure is maintained on both local and international servers. Any data transferred to international servers is protected to the same security standard.

The x999 security team monitors our systems around the clock. Any unusual activity triggers an automatic alert, and our team takes immediate action.

• 256-bit SSL/TLS encryption — applied to all data transfers
• Encrypted Database — for stored data
• Regular security audits and vulnerability assessments
• Data masking — partial concealment of sensitive information on screen
• Access Control — Only authorized staff can view specific data

• OTP Verification at Login
• Optional Two-Factor Authentication (2FA)
• Account temporarily locked after repeated failed login attempts
• Alert notification when logging in from a new device
• Inactive sessions are logged out automatically

In the event of a data breach, x999 will notify affected members within 72 hours via SMS or email, with clear information about what happened, the potential impact, and the steps being taken to protect you.

X999 uses cookies on its website and app. Cookies are small files stored in your browser that help improve the user experience. They are harmless — but you have every right to know which cookies are used and why.

• Essential Cookies: Remembering your login state and managing your session — the site simply can't function without these.
• Performance Cookies: Which pages are used most and how long they take to load — this data is used to improve the site.
• Functional Cookies: Remembers your language preference and page settings.

X999 does not use third-party advertising tracking cookies. Your browsing habits are never used to serve you ads. You can disable cookies from your browser settings, though turning off essential cookies may affect login and other features.

As an x999 member, you have full rights over your own data. Exercising these rights doesn't require any complicated process — just contact our support team directly.

• Right to Access

  You can request to view all the information x999 holds about you. A complete response will be provided within 48 hours.

• Right to Rectification

  If any of your details are incorrect, submit a correction request. Changing your name after KYC verification may require supporting documents.

• Right to Erasure

  You may request deletion of your data after closing your account. However, certain information must be retained for a specified period due to legal obligations.

• Right to Data Portability

  You can request a download of your betting history and transaction records, provided in PDF or CSV format.

• Right to Restrict Processing

  You can request that your data not be used for certain purposes — such as opting out of marketing communications.

• Right to Lodge a Complaint

  If you believe your privacy has been violated, contact our support team. If the matter isn't resolved, you have the right to escalate a complaint to x999's licensing authority.

To exercise any of these rights, email support@x999-baji.com or reach us via live chat in Bengali. Contact us from your registered mobile number so we can verify your identity.

X999 may update this Privacy Policy at any time. Members will be notified in advance via SMS or email for any significant changes. Minor clarifications result only in an update to this page, along with a revised version number and date.

X999 strictly enforces an 18+ policy. No data is knowingly collected from minors. If it is discovered that someone under 18 has created an account, that account is closed and all associated data is deleted.

For any privacy-related questions or concerns: support@x999-baji.com or x999 platform live chat. Our Data Protection Officer is always available for communication in Bengali.